First Home

I closed on my very first home today and wanted to share with you my pleasant experience with realtor, Susan C. DeLoria. Not really knowing anyone on island in real estate, I went by a referral of two close friends. While Sue was not their realtor, she managed to help them through their first home purchase and really made a lasting impression-so much so- they recommend her to me. Needless to say, I am glad they did! From our initial meeting through closing, my experience in working with Sue has been nothing but exceptional! Having never purchased a home before, I needed someone who was going to be approachable, flexible, knowledgeable in every aspect, honest about the good, the bad and the ugly, and easy to work with! Sue was all of this and more. Prior to putting in an offer, Sue made it a point to know what I was looking for, where I wanted to live, what I could afford and only scheduled appointments to look at places which met my needs. At no time did I ever feel pressured. She provided me with the guidance I needed, answering each and every question, and even offered information that I didn’t ask for, but she knew would be important to know. Talk about going above and beyond! Once I decided to make an offer, Sue drafted up and walked me through the Purchase Contract-ensuring that I understood everything I was signing. The few days between the offer and acceptance, Sue kept in close contact, making sure I was up to speed with the latest information. Due to some issues on the sellers end, I began to have some doubts, but Sue quickly put them to rest. She was very understanding and gave some good advice and rationale that was all in my best interest! During escrow, Sue was there ensuring all the documents were provided and every deadline was met. She walked the property with me for both, the initial and final, inspection. She reviewed the home owners association documents with me to make certain specific things were in order. Any questions I had, she got answers to. Any dilemmas I had, she took care of. She made it a point to work closely with my escrow officer and mortgage broker so that everything would go according to plan and obviously it did! I am in the hospitality industry and understand the importance of good customer service. I also know that in order to succeed at good customer service you have to possess certain strengths and it’s evident that Sue has what it takes! From beginning to end, she was extremely easy to talk to, very helpful, and made me feel like I was her number one priority! Sue has a special touch that made me feel like I got ‘the best’ with Whalers Realty and I thought you would want to know. I will be sure to recommend her to anyone I know looking for a home.

— Kary Takach, HI