Testimonials

Months of searching and working closely with Susan resulted in our recent purchase of a gorgeous home in Kahana Ridge. Our search was made more difficult in that we were living in Colorado. For months were unable to align our schedules so that both my wife and I could come to look at houses on Maui so we first began our search on the websites of numerous Maui real estate agents. I quickly discovered that while they all extolled what great agents they were we found most of them sadly lacking in many areas of service. Susan responded promptly to our initial email inquiry with a phone call to learn exactly what was on our “dream list” for our ideal new Maui home. This initial call was followed up by several months of calls, emails and house photos along with complete information on houses she thought we might be interested in pursuing. Every time we’d find something we thought we might be interested in, Susan was quick to make a personal visit to the property and let us know her impressions and observations. Finally my wife decided she just couldn’t get away from work and it was decided I would make a 3-day trip to the island alone. I left Denver with my wife’s last words ringing in my ears, “I’m sick of all this snow. You have 3 days to find us a nice house in Maui.” After a whirlwind tour of something like 18 houses in 2 days we decided to make a successful offer on our dream home. Susan then put together an amazing team and with her assistance and direction we were able to close escrow in record time. After the close Susan became an invaluable source of information and assistance as we began to put together our new home. Every step of the way our dealings with Susan left us feeling like we were special. Our only disappointment came when we discovered that Susan routinely performs these incredible feats for all her clients; not just us. We really believe Susan is both an incredible person as well as a tremendous asset to have when conducting business on Maui. We’re looking forward to years of friendship with Susan and will certainly use her for any future real estate transaction on Maui.

John and Dixie Forrester Kahana Ridge, Maui

Hi Sue, > You & I haven't chatted since we left Maui (seems ever so long ago) > but I wanted to say thank you for your help with this crazy whirlwind > journey that we embarked upon. Who knew we would end up with this > gorgeous place? You were great to deal with, gave no pressure, gave > good advice and were very helpful, insightful and professional. I > really appreciate the time and effort you gave at every step of the > process. It's exciting to meet a realtor I really like! You're the > only name we will mention if we get wind of any other crazy Canucks > looking for property out your way. > > Steve and I will be coming back for a short 2 week stay to enjoy our > new digs on March 18. We hope to be able to connect with you and go > for lunch or share a glass of wine on our new lanai. Maybe your > husband would like to come along? > > Meanwhile, take care, hope you get some down time over the Christmas > holiday and all the best to you & your family in the new year! > > Kathie Bernard

Steve Engel and Kathie Bernard, Calgary Canada

To Whom It May Concern: I consider myself very lucky to have found Susan Deloria of Whaler's Realty to be the listing agent for the sale of my property on Maui. She's a very knowledgeable and amiable person. She really knows her job. I have dealt with many realtors in the past and I put Susan on the top of the list as the best one. She was in constant contact with me, returning my emails and phone calls promptly and was very articulate in explaining what was happening. She was thorough with all the advertising and just did a fine job of getting the listing "out there" and getting my property sold. I highly recommend Susan and believe that she takes care of all her clients the way I was taken care of. She's definitely "a class act".

D.M. Honoulu, HI

We would like to express our sincere appreciation to Susan Deloria for her assistance to us on the purchase of a Maui condo in December of 2006. We met Susan at the sales office at Aina Nalu and immediately, felt embraced with her honesty and concern. Susan never waivered in the attention that she provided to us, and the many, many phone calls back and forth seemed only to challenge her more. We felt assured that our satisfaction was of utmost importance and she always responded to any and all of our questions promptly. We felt confident and assured that Susan would handle every situation that arose with professionalism and integrity, keeping our best interests at heart. We highly recommend Susan for any real estate transaction and would definetly refer family and friends. Thank you Susan for all your help in making one of our dreams come true.

Mark and Nancy Johnson- Napa, CA

Aloha Mr. and Mrs. Cartwright, I closed on my very first home today and wanted to share with you my pleasant experience with realtor, Susan C. Deloria. Not really knowing anyone on island in real estate, I went by a referral of two close friends. While Sue was not their realtor, she managed to help them through their first home purchase and really made a lasting impression-so much so- they recommend her to me. Needless to say, I am glad they did! From our initial meeting through closing, my experience in working with Sue has been nothing but exceptional! Having never purchased a home before, I needed someone who was going to be approachable, flexible, knowledgeable in every aspect, honest about the good, the bad and the ugly, and easy to work with! Sue was all of this and more. Prior to putting in an offer, Sue made it a point to know what I was looking for, where I wanted to live, what I could afford and only scheduled appointments to look at places which met my needs. At no time did I ever feel pressured. She provided me with the guidance I needed, answering each and every question, and even offered information that I didn’t ask for, but she knew would be important to know. Talk about going above and beyond! Once I decided to make an offer, Sue drafted up and walked me through the DROA-ensuring that I understood everything I was signing. The few days between the offer and acceptance, Sue kept in close contact, making sure I was up to speed with the latest information. Due to some issues on the sellers end, I began to have some doubts, but Sue quickly put them to rest. She was very understanding and gave some good advice and rationale that was all in my best interest! During escrow, Sue was there ensuring all the documents were provided and every deadline was met. She walked the property with me for both, the initial and final, inspection. She reviewed the home owners association documents with me to make certain specific things were in order. Any questions I had, she got answers to. Any dilemmas I had, she took care of. She made it a point to work closely with my escrow officer and mortgage broker so that everything would go according to plan and obviously it did! I am in the hospitality industry and understand the importance of good customer service. I also know that in order to succeed at good customer service you have to possess certain strengths and it’s evident that Sue has what it takes! From beginning to end, she was extremely easy to talk to, very helpful, and made me feel like I was her number one priority! Sue has a special touch that made me feel like I got ‘the best’ with Whalers Realty and I thought you would want to know. I will be sure to recommend her to anyone I know looking for a home.

Kary Takach Maui HI

Susan DeLoria is an outstanding realtor. She worked with us during our first purchase and first sale of our condo. She is extremely responsive, very helpful and efficient at what she does. Sue is dependable and is always available if you have questions or are unsure about anything. Just give her a call and Sue will have the answer. As first time buyers (and sellers), She practically held our hand and guided us throughout the entire process. Sue is a realtor you can rely on. She really cares! We would highly recommend her for any of your real estate needs

Jen & Greg HI

Dear Sue... We would not be owners of apt 1103 of the Kanapali Alii if it hadn't been for your herculean efforts. It was not your ordinary real estate transaction by any means. It had many wrinkles and could have fallen through; but you held it together and it closed. However, that is not the reason Rosemary and I want to thank you. Normally, closing would have been the end, but you went above and beyond our wildest expectations in readying the unit for the rental program. We were worried when a family emergency cancelled our plans to travel to Maui to clean out, repair and furnish the apartment. You followed through--clearing out unnecessary household items, contracting for and overseeing repairs, shopping for furniture and even taking items to a consignment shop for resale! Your attention to detail should be applauded. Thanks to your efforts, we are in the rental pool and renting very well! There is not a doubt in our minds that we would not be in this position if you had not performed such an outstanding job. Looking forward to celebrating with you when we come to Maui in November!

Gratefully, Harry and Rosemary Pearce NJ

Dear Sue, Thank you so much for the lovely housewarming gift. We really appreciate all you've done for us. You really made buying our first home a very enjoyable and stress free experience. Thanks again.

Sincerely Dev and Lena Lahaina HI

To Whom It May Concern: As a real estate developer on the mainland, I do business with many realtors. I have never worked with anyone better than Sue deLoria and certainly no one more personable and responsive. Sue keeps meticulous records and knows and understands and Islands’ real estate. When our first deal unraveled, and not knowing whether that deal would work out or whether there would be any future transactions with us, she treated us like her best clients until all was resolved. As it turns out, there was another deal that came to fruition. Sue was always the most helpful and available before, during and after the purchase. My wife and I could not recommend any realtor more highly. Warm regards,

Robert Williamson President R. Williamson Development, Inc.

I’d like to recommend Susan Deloria to anyone looking for property in Hawaii. She is not only knowledgeable and informative, but also extremely pleasant to work with. We enjoyed time with Susan in Maui (always at our convenience) and then spent time on the phone and communicated via email too, we were with her for several months and she still keeps in touch to make sure all is well. During the process she did everything she said she would and always offered to do more. Susan was even able to get us a property that wasn’t listed for sale! She was always willing to do whatever we wanted and never tried to push us into anything. We did a long distance closing and she was extremely helpful with the walk-thru and getting the seller to fix needed items and then she followed through to make sure that everything was completed satisfactorily. Susan is friendly, always returns calls and emails promptly and just seems so willing to go above and beyond. She loves Maui and wants others to get the proper fit so that they will love it too. The whole process was so enjoyable (of course who wouldn’t be happy in paradise) that we’re even thinking of doing it all again – but not without Susan!

Noli and Cindy Libuit CA

You did a great job! We enjoyed working with you and would gladly recommend you to anyone we know looking for realestate in Hawaii. Thanks again for all your help.

Sincerely, Susan Caruso and Tom Beck, CO

We have successfully completed two transactions with Susan DeLoria representing our interests. Susan has a very pleasant and professional demeanor and always kept us informed of the progress of the activities and used her foresight to successfully attend to potential roadblocks. Her communication skills are excellent which gave us a high level of comfort while we were on the mainland following the events of these transactions. We would highly recommend Susan to anyone seeking any of the aforementioned traits for their representation.

Robert and Carol Coe Capitola, CA and Lahaina Maui

Thank you so much for assisting us in the purchase of our Condo in Maui, > which will be our 2nd home. You made the > transaction so comfortable and stress free, since we live in California I > was a little apprehensive. You have been very detail oriented and > professional through out the transaction. Your communication has been excellent, you always kept us informed of the status which we appreciate. We will without hesitation recommend you to our friends and family for any Real Estate needs in Maui. It has been a pleasure working with you.

Tony and Rachel Alba Walnut, California

Thank you so much for your expertise, diligence and professionalism in assisting us with our dream property. Your 10 years living on Maui is evident in the knowledge of real estate on the island. Without you, we would have never believed we could or would own almost 3 acres of land overlooking that magnificent ocean and three islands! All our best, Who knew that our friendship would grow and we would become dear friends and neighbors. You are a lovely person and a delight to be around. You work very hard and deserve all that life has to give.

Zoe, Michael & Alyssa Matheson. CALIFORNIA.

Dear Susan, Thank you so much for assisting us in getting the Condo in Lahaina. You have been a tremendous help to Veronica and I during the past three months prior to closure to secure the unit. You did an excellent job on our business transaction to expedite the paper work and obtaining all of the necessary documents. We appreciate your excellent service and really are grateful in your devotion to help us. You have our assurance that we will recommend you to our families and friends for any real estate business in Lahaina area. Blaine has already moved and is settled in the unit. He likes it and is enjoying the place and all of the amenities that comes with the Condo. At times, he walks to work since its close to his workplace in Lahaina town. He says he saves on gas if he walks and at the same time gets his exercise. Again, thank you so much. We look forward in seeing you on our next visit to Lahaina.

James and Veronica Magno Hilo, HI

Ms Susan Deloria has been instrumental in selling our lot in Lahaina, Maui in a very professional manner. She found the buyers in a relative short time and was very willing to accept the price we were asking, rather than trying to obtain a lower list price to secure a fast sale. She was working for us to get the best selling price. In escrow she was on top of things and kept us timely informed of the progress of financing for the buyers, survey work, etc. At all times we had the feeling that Susan had the best interest for us in mind and any wrinkles in the documentation or timing of closing was handled in a satisfactorily manner. We can, without hesitation, recommend Susan Deloria for all your realty needs.

Fred and Helen Deetman, Hilo, HI.

Thanks for your message on my vm. Sounds like it will record on Monday and we will finally have our own little micro slice of Maui after all these years. Appreciate your help with everything. You have been fun, cheerfully positive and professional to work with. A good combination for success in your profession. Best Wishes and Happy Selling.

Stan & Barbara Miller CA.

Susan Deloria was an instrumental part in the purchase of our vacation home on Maui. At first, I had concerns being so far away in California. Susan kept us informed through e-mail and made our entire transaction stress free and easy. She has excellent follow-up and sent us weekly updates throughout our home purchase process. She is professional, detail oriented and I would recommend her to anyone looking to buy in Maui. Thanks Susan!

Rick and Kilene Lewis, Pleasanton, Ca.