Call Susan DeLoria 808.250.5948
I closed on my very first home today and wanted to share with you my pleasant experience with realtor, Susan C. DeLoria. Not really knowing anyone on island in real estate, I went by a referral of two close friends. While Sue was not their realtor, she managed to help them through their first home purchase and really made a lasting impression-so much so- they recommend her to me. Needless to say, I am glad they did! From our initial meeting through closing, my experience in working with Sue has been nothing but exceptional! Having never purchased a home before, I needed someone who was going to be approachable, flexible, knowledgeable in every aspect, honest about the good, the bad and the ugly, and easy to work with! Sue was all of this and more. Prior to putting in an offer, Sue made it a point to know what I was looking for, where I wanted to live, what I could afford and only scheduled appointments to look at places which met my needs. At no time did I ever feel pressured. She provided me with the guidance I needed, answering each and every question, and even offered information that I didn’t ask for, but she knew would be important to know. Talk about going above and beyond! Once I decided to make an offer, Sue drafted up and walked me through the Purchase Contract-ensuring that I understood everything I was signing. The few days between the offer and acceptance, Sue kept in close contact, making sure I was up to speed with the latest information. Due to some issues on the sellers end, I began to have some doubts, but Sue quickly put them to rest. She was very understanding and gave some good advice and rationale that was all in my best interest! During escrow, Sue was there ensuring all the documents were provided and every deadline was met. She walked the property with me for both, the initial and final, inspection. She reviewed the home owners association documents with me to make certain specific things were in order. Any questions I had, she got answers to. Any dilemmas I had, she took care of. She made it a point to work closely with my escrow officer and mortgage broker so that everything would go according to plan and obviously it did! I am in the hospitality industry and understand the importance of good customer service. I also know that in order to succeed at good customer service you have to possess certain strengths and it’s evident that Sue has what it takes! From beginning to end, she was extremely easy to talk to, very helpful, and made me feel like I was her number one priority! Sue has a special touch that made me feel like I got ‘the best’ with Whalers Realty and I thought you would want to know. I will be sure to recommend her to anyone I know looking for a home.
Hi Sue, You & I haven’t chatted since we left Maui (seems ever so long ago) but I wanted to say thank you for your help with this crazy whirlwind journey that we embarked upon. Who knew we would end up with this gorgeous place? You were great to deal with, gave no pressure, gave good advice and were very helpful, insightful and professional. I really appreciate the time and effort you gave at every step of the process. It’s exciting to meet a realtor I really like! You’re the only name we will mention if we get wind of any other crazy Canucks looking for property out your way. Steve and I will be coming back for a short 2 week stay to enjoy our new digs. We hope to be able to connect with you and go for lunch or share a glass of wine on our new lanai. Meanwhile, take care, hope you get some down time over the Christmas holiday and all the best to you & your family in the new year!
Realtor of the Year
We are up and running on the Whaler’s site now and already have 6 weeks booked – all friends of ours!! you can pull whatever you like from this but here is what Todd & Ken think of Sue : We could not have been happier with the service that Susan provided to us over the course of our long and arduous journey to owning our condo on Maui. From our first meeting with Sue in February 2011 until our completion date in November 2012 – she was present, engaged and absolutely terrific in all aspects. Sue was always responsive to email and phone calls. When people say “I’ll get back to you as soon as possible” Susan really means that and she follows through each and every time. She is professional and courteous and knows what is available on island. We started out our search in one direction and when we changed our search parameters Sue was right there with more options. She was patient in taking us around to different condo units and knowing we had a limited time on island to physically see properties she made sure that it could happen in our tight timeframe as she still wanted us to also enjoy some beach time. She stuck with us through the purchase of a short sale that took 11 months from initial offer to closing. Sue would follow up with the Banks and other realtors to make sure that the process kept moving forward and when it stalled she would investigate to make sure others were doing their job. She always always always kept us appraised of what was happening and when we were frustrated with the short sale process she would encourage us to stay in the game as it will be worth it all in the end. As well, Sue is plugged in to on-island resources and was instrumental in finding us a contractor who could do our renovation project. Susan made this experience as easy as it could be considering the circumstances with timing, deadlines, distance and available resources. It was a real pleasure working with her and we appreciate her hard work and professionalism – very refreshing!!! It is apparent she takes great pride in her work. Susan DeLoria -realtor of the year in our books!!!! thanks Sue be well,
We would like to express our sincere appreciation to Susan DeLoria for her assistance to us on the purchase of a Maui condo in December of 2006. We met Susan at the sales office at Aina Nalu and immediately, felt embraced with her honesty and concern. Susan never wavered in the attention that she provided to us, and the many, many phone calls back and forth seemed only to challenge her more. We felt assured that our satisfaction was of utmost importance and she always responded to any and all of our questions promptly. We felt confident and assured that Susan would handle every situation that arose with professionalism and integrity, keeping our best interests at heart. We highly recommend Susan for any real estate transaction and would definetly refer family and friends. Thank you Susan for all your help in making one of our dreams come true.
Whaler Time Interval
Thanks for your message on my vm. Sounds like it will record on Monday and we will finally have our own little micro slice of Maui after all these years. Appreciate your help with everything. You have been fun, cheerfully positive and professional to work with. A good combination for success in your profession. Best Wishes and Happy Selling.
Susan DeLoria was an instrumental part in the purchase of our vacation home on Maui. At first, I had concerns being so far away in California. Susan kept us informed through e-mail and made our entire transaction stress free and easy. She has excellent follow-up and sent us weekly updates throughout our home purchase process. She is professional, detail oriented and I would recommend her to anyone looking to buy in Maui. Thanks Susan!
Thank you so much for your expertise, diligence and professionalism in assisting us with our dream property. Your 23 years living on Maui is evident in the knowledge of real estate on the island. Without you, we would have never believed we could or would own almost 3 acres of land overlooking that magnificent ocean and three islands! All our best, Who knew that our friendship would grow and we would become dear friends and neighbors. You are a lovely person and a delight to be around. You work very hard and deserve all that life has to give.
The Sale From Hell
We used Susan DeLoria to buy our condo on Maui and, a little over a year later, found that we needed to sell — and quickly. Based on how pleased we were with the purchase, we didn’t hesitate to contact her for the sale. She went above and beyond. There were a series of things that could have turned this into “The Sale from Hell.” Fortunately for us, Susan notified us immediately, stayed on top of things, got things sorted and fixed, and we closed on time. We highly recommend Susan knowing that her clients will always be in great hands.
Thank you so much for assisting us in the purchase of our Condo in Maui, which will be our 2nd home. You made the transaction so comfortable and stress free, since we live in California I was a little apprehensive. You have been very detail oriented and professional through out the transaction. Your communication has been excellent, you always kept us informed of the status which we appreciate. We will without hesitation recommend you to our friends and family for any Real Estate needs in Maui. It has been a pleasure working with you.
We have successfully completed two transactions with Susan DeLoria representing our interests. Susan has a very pleasant and professional demeanor and always kept us informed of the progress of the activities and used her foresight to successfully attend to potential roadblocks. Her communication skills are excellent which gave us a high level of comfort while we were on the mainland following the events of these transactions. We would highly recommend Susan to anyone seeking any of the aforementioned traits for their representation.
Knowledgeable and Informative
I’d like to recommend Susan Deloria to anyone looking for property in Hawaii. She is not only knowledgeable and informative, but also extremely pleasant to work with. We enjoyed time with Susan in Maui (always at our convenience) and then spent time on the phone and communicated via email too, we were with her for several months and she still keeps in touch to make sure all is well. During the process she did everything she said she would and always offered to do more. Susan was even able to get us a property that wasn’t listed for sale! She was always willing to do whatever we wanted and never tried to push us into anything. We did a long distance closing and she was extremely helpful with the walk-thru and getting the seller to fix needed items and then she followed through to make sure that everything was completed satisfactorily. Susan is friendly, always returns calls and emails promptly and just seems so willing to go above and beyond. She loves Maui and wants others to get the proper fit so that they will love it too. The whole process was so enjoyable (of course who wouldn’t be happy in paradise) that we’re even thinking of doing it all again – but not without Susan!
Most Helpful and Available
To Whom It May Concern: As a real estate developer on the mainland, I do business with many realtors. I have never worked with anyone better than Sue DeLoria and certainly no one more personable and responsive. Sue keeps meticulous records and knows and understands the Islands’ real estate. When our first deal unraveled, and not knowing whether that deal would work out or whether there would be any future transactions with us, she treated us like her best clients until all was resolved. As it turns out, there was another deal that came to fruition. Sue was always the most helpful and available before, during and after the purchase. My wife and I could not recommend any realtor more highly. Warm regards,
Dear Sue… We would not be owners of apt 1103 of the Kanapali Alii if it hadn’t been for your herculean efforts. It was not your ordinary real estate transaction by any means. It had many wrinkles and could have fallen through; but you held it together and it closed. However, that is not the reason Rosemary and I want to thank you. Normally, closing would have been the end, but you went above and beyond our wildest expectations in readying the unit for the rental program. We were worried when a family emergency cancelled our plans to travel to Maui to clean out, repair and furnish the apartment. You followed through–clearing out unnecessary household items, contracting for and overseeing repairs, shopping for furniture and even taking items to a consignment shop for resale! Your attention to detail should be applauded. Thanks to your efforts, we are in the rental pool and renting very well! There is not a doubt in our minds that we would not be in this position if you had not performed such an outstanding job. Looking forward to celebrating with you when we come to Maui in November!
Susan DeLoria is an outstanding realtor. She worked with us during our first purchase and first sale of our condo. She is extremely responsive, very helpful and efficient at what she does. Sue is dependable and is always available if you have questions or are unsure about anything. Just give her a call and Sue will have the answer. As first time buyers (and sellers), She practically held our hand and guided us throughout the entire process. Sue is a realtor you can rely on. She really cares! We would highly recommend her for any of your real estate needs
I’m sick of all this snow. You have 3 days to find us a nice house in Maui.
Months of searching and working closely with Susan resulted in our recent purchase of a gorgeous home in Kahana Ridge. Our search was made more difficult in that we were living in Colorado. For months were unable to align our schedules so that both my wife and I could come to look at houses on Maui so we first began our search on the websites of numerous Maui real estate agents. I quickly discovered that while they all extolled what great agents they were we found most of them sadly lacking in many areas of service. Susan responded promptly to our initial email inquiry with a phone call to learn exactly what was on our “dream list” for our ideal new Maui home. This initial call was followed up by several months of calls, emails and house photos along with complete information on houses she thought we might be interested in pursuing. Every time we’d find something we thought we might be interested in, Susan was quick to make a personal visit to the property and let us know her impressions and observations. Finally my wife decided she just couldn’t get away from work and it was decided I would make a 3-day trip to the island alone. I left Denver with my wife’s last words ringing in my ears, “I’m sick of all this snow. You have 3 days to find us a nice house in Maui.” After a whirlwind tour of something like 18 houses in 2 days we decided to make a successful offer on our dream home. Susan then put together an amazing team and with her assistance and direction we were able to close escrow in record time. After the close Susan became an invaluable source of information and assistance as we began to put together our new home. Every step of the way our dealings with Susan left us feeling like we were special. Our only disappointment came when we discovered that Susan routinely performs these incredible feats for all her clients; not just us. We really believe Susan is both an incredible person as well as a tremendous asset to have when conducting business on Maui. We’re looking forward to years of friendship with Susan and will certainly use her for any future real estate transaction on Maui.
Realizing the Dream
We both feel so fortunate that we got Sue as our realtor. When we decided it was finally time to buy our dream condo on Maui, we contacted Whaler’s Realty. Fortunately for us, Sue was assigned to us as our realtor. We had limited time to spend on Maui searching for a property – only two weekends. Sue took the time to research properties that met our requirements and set up appointments that fit our schedule. She then patiently visited about 40 properties with us during those two weekends.
We really appreciate the time and effort she gave us in helping realize our dream. Sue went above and beyond what we expected of a realtor. After visiting all the properties, we finally fell in love with the last condo we saw. After our offer was accepted, Sue arranged for an inspector to visit the property to determine whether any issues existed. When the inspector identified possible water leakages, Sue took it upon herself to contact a plumber to determine the significance of the problem. Sue even took the time to visit the condo with the plumber. Because we couldn’t be in Maui at the time, having Sue representing us relieved our anxiety. She was always looking out for our best interest.
Sue is a very nice person, helpful and constantly kept us informed during the entire process of looking for and buying a condo. She was always available to answer any questions we may have had…and believe me…there were many. If she didn’t know the answer, she took the time to research it and got back to us quickly with a response. Never having bought property in Hawaii before, Sue made very confusing and sometimes frustrating process bearable.
Last year we decided to search for a property in Maui to use as a winter residence, and based on a recommendation from a friend we contacted Susan DeLoria. Once we explained our priorities and wish-list to Susan she intuitively understood precisely the type of property we were looking for and she immediately set to work at finding suitable listings. Susan’s understanding of our needs were apparent by the listings she was recommending, in that she was not wasting our time with inappropriate properties. When it came time to actually visit the properties it quickly became obvious that, firstly, she is extremely well respected in the Maui real estate community, and secondly, her knowledge regarding all aspects of life on the island is phenomenal.
It was specifically due to Susan’s respected position in the Maui real estate network that she learned about this one-of-a-kind property that had just been listed and had not even yet appeared on the on-line MLS listings. This is the property we ended up purchasing – a home that far exceeded our dreams and expectations.
I should also mention that not only did Susan fully understand our property needs, but she was also sensitive to our budgetary constraints, and so she was instrumental in negotiating an affordable price for the home. Without Susan’s knowledge and network, we could never have purchased this home.
After the purchase was complete Susan continued to offer assistance in every way possible. She not only worked with us throughout the purchasing process but she also served as a valuable source of information regarding all aspects of living on Maui, from where to buy things, to hiking trails, to dealing with the various utilities and bureaucracies here. It would have been much more difficult to set ourselves up here if it had not been for all of the extra assistance and information provided by Susan.
Our dealings with Susan were never anything but pleasurable. I could not imagine that there could be a better real estate agent on Maui.
Dream Come True
I’m the sort of guy who likes to think I can take care of things myself and save some money in the process. Well, my wife and I decided we didn’t want to buy here in California and instead wanted to look on Maui. I am so thankful that I realized we needed help with this. Buying a place thousands of miles away is complicated.
Sue DeLoria was recommended to us by a friend who lives on Maui. I called and emailed and Sue replied right away. We were planning our vacation to West Maui a month or two hence and Sue sent us listings to consider and we got in mind a few condos to look at when we were there. When we arrived we met up several times and looked at the condos we thought we liked. Sue was always available and since we were on island for only a week, that was huge.
We had an idea before we arrived of a complex that we might like and sure enough we fell in love with a 2 bedroom condo in Kahana. We met with Sue , wrote up an offer, and got on the plane back to California. Sue was terrific, the thing is, Sue is not just someone who shows you some properties, lots of us know how to search the listings these days. No, Sue takes an interest in you, and becomes part of your team. Sue completely understands the unique aspects of buying a property on Maui when you live on the mainland. I can’t count the number of times she visited the condo during the buying process. She handled the inspection, the repairs she even had introduced us to a really nice woman who has become our property manager.
Every time there was a question, or something needed attention Sue took care of it. Talk about saving us some money! I don’t know how I would have gotten through this without her. She even worked with my financial guy here in California to keep things moving when he was having trouble keeping on our timeline.
So now, we own a condo where we will be able to retire. It’s a dream come true for us. And along with everything else, I think when we do move over to Maui we will be able to consider Sue a friend.
Sue DeLoria was exceptional in how she handled the sale of my sister's condo. She explained things to me that consistently made me feel that we were going to have a positve outcome. And we did! Sue was recommended to me by a Maui Eldorado employee as being one of the best agents on the island. My experience working with her tells me she has to be one of the best.
When an issue would come up Sue would explain what we needed to do and things would always work out. She is extremely knowledgeable, fun to work with, and a true professional. I look forward to recommending Sue to anybody intersted in pursuing or selling property in Maui.
Please use my commnets as a testimonial and thank you Sue for helping me and my family.
We have been on Susan DeLoria's email list for years. Whenever we have had a questions, she has been quick to respond. We have nothing but good things to say about her. She has had good advice over the years. Even though we didn't take the advice, we now know that we should have. When it came to list our condo, she was the first person we thought of.
We appreciate all of her help in this whole process. If we ever decide to purchase in Maui agian, we will use Susan.
I was in good hands the entire process. Susan DeLoria is a pleasure to work with. I can be somewhat demanding at times and she made sure I was kept up to date on all aspects of the transaction. Thanks again for your assistance and patience ;-)
Sue DeLoria was a terrfic help to me throughout the process of my purchase-she is wonderful! Best regards, Beth